Name: Istvan Steierlein, Istvan the plumber
Business Trading Address: 89 St Ann’s Hill, Wandsworth , SW18 2RZ ,
Business Activities our Services: plumbing
Payments accepted by: cash, credit card, debit card, BACS
Insurance Details: Insurance Provider: Ageas Expiry Date: 22/10/2018 at 23:59
Applicable law: Unless otherwise agreed, English law, with the English Courts having exclusive
jurisdiction in relation to any claim, dispute or difference concerning the service and any matter
arising from it.
Complaints: We always endeavour to provide the best service and products for our customers.
However, on rare occasions, we recognise that there may be times where our customers may not
be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints
procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure
everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as
soon as you can in order that we can rectify any problems as soon as possible. Either call, write or
email us on the details at the top of this document.
We aim to respond within (within range of 2-14) days of receiving your complaint and where
possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which?
Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event
that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint
to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117
Regulating body: Gas Safe registered, no.572649
General terms and conditions: A letter of engagement accompanied by our standard terms and
conditions will be provided at the start of any contract for works.
Construction Phase Plan (CDM 2015) - CPP: We comply with the Health and Safety Executive
requirements and have a CPP Plan available for viewing and we will discuss this with you as
required throughout our contract.
Work Guarantees: All works are guaranteed for 1 year from date of completion, this covers parts
and labour, please see our full guarantee document for further information. Any specific
manufacturer’s warranty will be provided on request. Your statutory rights are not affected by
our guarantee. Our Warranties and Guarantees are not insurance backed.
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:
Notice of the Right to Cancel
Under the above named regulation you have a right to cancel this contract during a period of 14 calendar
days from the day this notice is sent or given to you. During that period if you choose to cancel the
contract any money paid by you will be refunded.
However if you have already given written approval for the work to begin before the end of the
cancellation period you may be required to pay for goods or services already provided.
If you wish to cancel the contract you must do so in writing and deliver personally or send (which may be
by electronic mail or post) this to the person named below. You may use the form below if you want to
but you do not have to.
The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic
communication from the day it is sent.
Complete, detach and return this form only if you wish to cancel the contract.
Customer Cancellation Notice
Name of customer: _________________________________________
Address of customer: _______________________________________
I/We hereby give notice that I/We wish to cancel my/our contract dated:
Customer signature:________________ Date: ____________________
This notice should be sent to :
Work commencing prior to the expiry of the Cancellation Period
I/We agree that: Istvan the plumber
may commence work on _____________ (date), before my cancellation period has expired.
I understand that if I decide to cancel within fourteen working days, I may be asked to pay for any work
that has been done prior to my cancellation.